Privacy Policy

Copeland and Craddock Limited
Last Updated: March 2025

1. Introduction

Copeland and Craddock Limited ("we," "us," or "our") are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Insert Website URL] and interact with our services. It also outlines your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following types of personal data:

Identity Data – Name, title, and similar identifiers.
Contact Data – Email address, phone number, postal address.
Technical Data – IP address, browser type, operating system, and other technology-related information collected through cookies.
Usage Data – Information about how you use our website, products, and services.
Marketing and Communications Data – Preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Information

We process your personal data lawfully for the following purposes:

To provide and maintain our services.
To manage customer relationships and respond to enquiries.
To improve user experience and website functionality.
To comply with legal obligations.
To send marketing communications (with your consent, where required).

We will only process your personal data when we have a lawful basis to do so, including contractual necessity, legal obligation, legitimate interests, or consent.

4. How We Share Your Information

We do not sell, rent, or trade your personal data. However, we may share your data with:

Service Providers: Third parties who provide services on our behalf, such as website hosting, analytics, or marketing support.
Legal Authorities: Where required by law or to protect our legal rights.
Business Transfers: In case of a business sale, merger, or acquisition.

All third parties are required to respect your data and comply with relevant data protection laws.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal obligations, dispute resolution, and enforcement of agreements.

6. Your Data Protection Rights

Under UK GDPR, you have the following rights:

Right to Access – Request a copy of your personal data.
Right to Rectification – Request correction of inaccurate or incomplete data.
Right to Erasure – Request deletion of your data under certain conditions.
Right to Restrict Processing – Request a limitation on how we process your data.
Right to Data Portability – Request to transfer your data to another service provider.
Right to Object – Object to processing based on legitimate interests or direct marketing.
Right to Withdraw Consent – Where processing is based on consent, you can withdraw it at any time.

To exercise these rights, please contact us.

7. Security of Your Information

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and collect website analytics. You can manage your cookie preferences via your browser settings. For more details, please refer to our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies, and we encourage you to read their terms before providing any personal data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We recommend reviewing this policy periodically.

11. Contact Us

For any questions or concerns about this Privacy Policy or your personal data, please contact us:

Copeland and Craddock Limited
Radnor Park Trading Estate
Back Lane, Congleton
Cheshire, CW124PX